An Open Letter to Comcast

Dear Comcast

I tried to give you a chance. I really did. You came into Lafayette and took over Insight which I loved, but I tried to keep my mind open and give you a chance. I regret to say that you have lived up to your name as Crapcast and Craptastic.

I usually don't speak up when things bother me, especially to people in Customer Service because I know how hard it is when you work with the public. But today you have thrown me over the edge. I am NOT happy and I refuse to take this lying down. (or sitting down as I am, whatever)

You little "chat help people" not so much of a help comcast, not so much of a help at all.

Not only do I have to wait forever and a day for them to get to me in the queue but then I have to wait and wait for them to pull up my file and try to verify that yes, I HAVE complained about this before, but alas the last idiot did not feel the need to make notes on my account.

Let me spell this out for you Comcast.

I didn't order Showtime Unlimited. Truth be known I am not even really sure what it is, or where I even find it. Oh but that didn't stop you Comcast, oh no. You have now charged me 16.99 TWO MONTHS IN A ROW for something I didn't order, and don't use.

Oh your tricky little chat help person said they would take it off of my account last month and credit me for it. But they didn't. No they didn't at all. And the idiot chat person I am talking to right now, apparently is checking my records in stinking TURKEY, and apparently is walking there to get them and come back.

Comcast, you suck. And I really don't like you very well..

Sincerely

a not happy customer

NOT HAPPY AT ALL!!!

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