I am SO ticked off at Delta Airlines right now its not even funny!
I had to cancel my flight to NC for Caca's wedding and when I contacted Orbitz about getting a refund or voucher, they instructed me to call their TLC number and they would help me.
So I did that today and actually got someone right away, very nice, very helpful I liked her.
Unfortunately for some reason Delta had taken over my cancellation so I needed to speak with them. Ms Nice Lady@Orbitz was able to transfer me to a Delta agent after about 15 mins of being on hold.
That is when it went downhill in a hurry.
I got some operator from who knows where, that didn't seem to understand me very well, but she understood me enough to tell me that I could not get a voucher without paying ANOTHER 200.00!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My flight was 172.90 and yet to get a voucher for that flight I have to pay MORE THAN THE FLIGHT WAS to get another flight!
In what alternate universe does this make sense?!
So I got ticked off and told her I wasn't interested in that at all.
I typed up a strongly worded complaint and TRIED to use the Email Us form on sucky Delta's website but everytime I fill the form out and submit it, they say there was an error and it cannot be used at this time. This has been going on for two hours now.
I am so dadgummed ticked off over their piece of crap customer service and policies! I am going to keep fighting and keep going off about this untill i get a refund or a voucher WITHOUT PAYING MONEY!!!
I had to cancel my flight to NC for Caca's wedding and when I contacted Orbitz about getting a refund or voucher, they instructed me to call their TLC number and they would help me.
So I did that today and actually got someone right away, very nice, very helpful I liked her.
Unfortunately for some reason Delta had taken over my cancellation so I needed to speak with them. Ms Nice Lady@Orbitz was able to transfer me to a Delta agent after about 15 mins of being on hold.
That is when it went downhill in a hurry.
I got some operator from who knows where, that didn't seem to understand me very well, but she understood me enough to tell me that I could not get a voucher without paying ANOTHER 200.00!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My flight was 172.90 and yet to get a voucher for that flight I have to pay MORE THAN THE FLIGHT WAS to get another flight!
In what alternate universe does this make sense?!
So I got ticked off and told her I wasn't interested in that at all.
I typed up a strongly worded complaint and TRIED to use the Email Us form on sucky Delta's website but everytime I fill the form out and submit it, they say there was an error and it cannot be used at this time. This has been going on for two hours now.
I am so dadgummed ticked off over their piece of crap customer service and policies! I am going to keep fighting and keep going off about this untill i get a refund or a voucher WITHOUT PAYING MONEY!!!
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Christopher Elliott is the ombudsman for National Geographic Traveler magazine. You can read more travel tips on his blog, elliott.org or e-mail him at celliott@ngs.org.
He is a msnbc.com columnist on travel issues.